Overview Customer Support Administrator Work Remotely Supporting a Passionate Community Customer Service | Remote | R28,000/month | 11:00-21:00 SAST About Our ClientOur client is a dynamic company focused on enhancing gaming experience through innovative travel-themed mods and content. With a loyal and growing user base, they are known for delivering immersive gameplay enhancements and exceptional customer service. Their mission is to bring creativity and adventure to life while building a strong, supportive community. The Role: Customer Support AdministratorThis role is perfect for someone who enjoys helping others and has a passion for gaming. As a Customer Support Administrator, you\'ll be the first point of contact for players seeking assistance. You\'ll handle customer queries via email, provide guidance on installation and troubleshooting, and ensure users have a seamless experience with the company\'s offerings. Responsibilities Respond promptly and professionally to customer emails Provide accurate information, support, and troubleshooting assistance Maintain a helpful and friendly tone in all communications Track inquiries and resolutions to identify trends and improvements Collaborate with internal teams to refine customer service processes Update FAQs and help docs based on frequent questions Share user feedback with management to support product development Qualifications 1-2 years experience in customer service or administrative roles Excellent written communication skills and attention to detail Comfortable working independently and managing your own schedule Proficient with email, basic office tools, and online support systems Patient, empathetic, and solution-focused #J-18808-Ljbffr