Department: Product Department Reports to: The Product Manager Purpose: World Sports Betting is seeking a detail-oriented and highly organized CMS Coordinator to manage and maintain digital content across our website, mobile web platforms, customer support channels, and internal learning systems. This role plays a critical part in ensuring that all customer-facing and internal content is accurate, up-to-date, compliant, and aligned with brand and product requirements. The successful candidate will work closely with the Product, Marketing, Customer Support, Compliance, and Learning & Development teams to deliver a seamless and consistent content experience. Essential Functions Website, Mobile & Casino Content Management Manage and update content across the website and mobile web platforms; Ensure all promotions, banners, landing pages, and product content are accurate and up to date; Support the rollout of casino providers and games, campaigns, bonuses, jackpots, and promotional mechanics; Ensure content aligns with current product functionality, offers, and regulatory requirements; Implement content updates for new product features, releases, and marketing campaigns; Maintain consistency in tone, branding, and messaging across all digital platforms; Perform regular audits to identify outdated, incorrect, or non-compliant content. Customer Support Content (Canned Responses) Create, manage, and optimize canned responses used by digital customer support teams (live chat, email, help centre); Ensure responses are clear, accurate, and aligned with current product functionality and policies; Work closely with Customer Support to identify gaps and improve response quality; Continuously refine content based on customer queries, trends, and feedback. LMS (Learning Management System) Content Support Assist with uploading and maintaining training content on the LMS; Ensure training materials reflect current product features, processes, and compliance requirements; Support the Learning & Development team with content formatting and updates; Organize content to ensure easy accessibility and usability for internal teams. Cross – Department Collaboration Work closely with Product and Tech teams to understand upcoming changes and ensure content readiness; Collaborate with Marketing on campaign content, promotions, and launches; Partner with Compliance to ensure all content meets regulatory and responsible gambling requirements; Support Customer Support and Operations with accurate and timely content updates. Quality Control & Governance Maintain high standards of accuracy, consistency, and attention to detail; Ensure all content aligns with regulatory and responsible gambling guidelines; Follow structured content approval and publishing processes; Maintain version control and documentation of content updates. Skills, knowledge and other requirements Strong attention to detail and accuracy; Excellent written communication skills; Ability to simplify complex information into clear, user-friendly content; Strong organizational and time management skills; Ability to manage multiple tasks in a fast-paced environment; Basic understanding of UX/UI content principles; Problem-solving mindset with a proactive approach; Strong collaboration and stakeholder communication skills. Requirements: Experience, Education and Other Grade 12 (Matric certificate required); Tertiary qualification in Marketing, Communications, Digital Media, or related field (advantageous); 2–4 years’ experience in content management, CMS coordination, or digital operations; Experience working with CMS and LMS platforms (e.g., Strapi, Moodle, or similar); Experience in iGaming, fintech, or digital product environments (highly advantageous); Experience working with customer support tools or knowledge bases (advantageous); Basic understanding of LMS platforms (advantageous); Proficiency in Microsoft Office (Word, Excel, PowerPoint). Key Performance Indicators (KPIs) Accuracy and timeliness of website and casino content updates; Reduction in content-related customer support queries; Turnaround time for content updates and requests; Quality and effectiveness of canned responses; LMS content accuracy and completeness; Compliance adherence and audit readiness; Reduction in content-related errors or escalations. Ideal Candidate Profile Detail-oriented and process-driven; Strong communicator with a customer-first mindset; Comfortable working across multiple teams; Proactive and takes ownership of content quality; Adaptable in a fast-changing digital environment; Able to balance speed with accuracy in a high-pressure environment. Why apply for the role? Work on high-impact digital platforms used by thousands of players; Collaborate with cross-functional teams across Product, Marketing, and Operations; Gain exposure to product, UX, and digital content strategy. Responses to be sent to , with the job title in the subject line. #J-18808-Ljbffr