POSITION OVERVIEW Cape Town, ZA We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions. We are looking for confident and professional Hindi Call Center Representatives to join our growing team. This role involves engaging with customers across a variety of campaigns and supporting overall business operations through high-quality communication and service delivery. POSITION RESPONSIBILITIES Professionally handle customer interactions across multiple communication channels Provide assistance, information, and support to customers when required Accurately capture and maintain customer information and records Deliver a professional and positive customer experience Meet quality, productivity, and performance standards Follow company procedures, systems, and campaign processes Work effectively within a team environment while maintaining individual performance CANDIDATE QUALIFICATIONS Grade 12 / National Senior Certificate (or equivalent) Minimum 1–2 years’ experience in a customer service role within a BPO environment Fluent in English and Hindi Excellent verbal and written communication skills Strong interpersonal and problem‑solving abilities Good computer literacy and administrative skills Ability to work in a fast‑paced and target‑driven environment Professional, adaptable, and customer‑focused attitude CONDITIONS OF EMPLOYMENT Must be authorized to work in the country where the job is based Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results PHYSICAL REQUIREMENTS This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment. The employee may occasionally be required to move about the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment. #J-18808-Ljbffr