Main Purpose Partnering with the CEO and executive team, the Chief Operating Officer will have overarching responsibility for all day-to-day operations. Minimum Qualifications and Requirements 7+ years' experience in insurance management with high levels of sales, operational and financial knowledge. 5 years' experience as a department head, team leader or senior level position within an agency. Superior negotiation and presentation skills with strong entrepreneurial spirit. BCom in finance or related field. Continuing Professional Development (CPD) points up to date. Strong insurance knowledge for commercial lines & personal lines. Excellent oral and written communication skills. Creative problem-solving skills along with exceptional time management and attention to detail. Afrikaans speaking. Tasks Contribute to, develop, and implement agency marketing plan as well as vision for the agency. Possess a good working knowledge of procedures, processes for all disciplines. Improve daily organization and workflows to ensure maximum operational efficiency. Ensure regulatory compliance of the agency. Monitor production and monthly goals. Foster and maintain relationships with carriers and brokers. Responsible for client retention activities and engagement strategies. Collect and analyze data for implications regarding budget, project and/or program initiatives. Oversee, implement, and refine agency budget, proforma financials, and company operations to ensure company targets for revenue and profitability are met. Oversee employee skills development and provide coaching, training and development programs to increase staff capability and agency expertise. Maintain and build trusted relationships with key customers, partners, vendors, management, and stakeholders. Support the CEO and executive team in all aspects of the business and operations. #J-18808-Ljbffr