SUMMARY Responsible for developing and implementing high-quality, innovative menus and recipes that reflect the property's culinary identity within price guidelines set by Group Support Services. Ensures guest satisfaction through excellent kitchen hygiene, stock and waste control, and a well-trained team. MINIMUM REQUIREMENTS QUALIFICATION : Matric & relevant Culinary Qualification EXPERIENCE : At least 2 years in a similar role within a 4 / 5-star hotel KNOWLEDGE : All aspects of hotel kitchen operations COMPETENCIES Communication : Verbal, comprehension Cognition : Analysis, decision-making Personal Effectiveness : Self-management, stress tolerance, attention to detail Teamwork & Leadership : Collaboration, influencing others Management : Strategic vision, business alignment KEY RESPONSIBILITIES Management Train, develop, and motivate kitchen staff Enforce hygiene and safety protocols Lead by example with professionalism and positive conduct Oversee all culinary operations for smooth service delivery Set performance standards for guest satisfaction Manage kitchen supervisors : coaching, performance, discipline Ensure clear communication across kitchen and departments Share and implement Group Support updates Report operational incidents that may impact other properties Ensure proper storage and inventory standards Operations Develop consistent, high-quality recipes and menus aligned with the property’s brand and pricing Maintain comprehensive hygiene practices Address guest complaints promptly and professionally Administration Order stock timeously to prevent shortages and waste Source best-value products Maintain food labelling and storage standards Financial Implement waste management to control costs Keep food costs within budget Price menus competitively based on market and compset Adhere to purchase order protocols Manage headcount and productivity to align with budget Human Resources Oversee recruitment and onboarding in line with procedures Conduct training, coaching, and performance reviews Submit accurate HR documentation on time Enforce dress code and hygiene standards Apply fair discipline practices Maintain up-to-date staff files GENERAL Participate in Duty and Night Manager shifts as required Be available telephonically and via email at all times Duties may evolve with business and operational needs REVIEW CRITERIA Professional appearance Staff communication Financial performance Job knowledge Urgency and initiative Problem-solving ability #J-18808-Ljbffr