We are seeking an influential Senior Operations Manager to spearhead the planning, governance, and day-to-day execution across a diverse portfolio. This is a high-impact role where your strategic vision will directly influence footfall, profitability, and the overall customer journey. You will be instrumental in ensuring operational excellence, forging strong tenant/stakeholder relationships, and championing a culture of compliance and continuous improvement. If you thrive on managing complexity, driving financial performance, and developing high-potential teams in a fast‑paced, customer‑centric setting, this is your opportunity to shape the future of our client's success. Responsibilities: Lead the strategic planning, management, and governance for the end-to-end venue operation and all associated retail business units, including F&B outlets, ensuring alignment with property-wide customer experience standards. Assume full responsibility for the profitability of assigned operations, overseeing budgeting, cost management, CAPEX, forecasting, and revenue optimization strategies. Cultivate and manage robust relationships with internal stakeholders, unit leadership, and external retail tenants/vendors to ensure synergy, compliance, and mutual business growth. Drive operational excellence by conducting regular audits, monitoring product quality, service standards, and aesthetic maintenance across all retail and venue areas. Develop, implement, and manage an integrated operational system encompassing processes, standards, technology, and high levels of compliance with all relevant legislation (including SHE, LRA, PoPI, CPA). Initiate and collaborate with Marketing on promotions, activations, and annual calendars designed to significantly drive footfall and enhance the property's vibe. Mentor, coach, and develop direct reports and management teams to build sustainable operational capability and foster high employee engagement aligned with organizational culture. Requirements A relevant 3-Year Degree in Business Management. A minimum of 10 years of progressive experience within the hospitality industry. At least 4 years of dedicated management experience. Proven experience in managing business partners, negotiating Service Level Agreements (SLAs), and handling contract management within a retail context. Thorough, demonstrable understanding of critical legislation including Safety, Health, Environment (SHE), Labour Relations Act (LRA), and risk management principles. Strong financial acumen, including experience managing budgets, cost control, and revenue analysis for operational areas. #J-18808-Ljbffr