We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market‑leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high‑performance gaming experiences using the best technology available. Who we’re looking for We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action‑packed, and we expect you to bring your A‑game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Why we need you We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters. If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment. Spanish speaking Customer Service Host As a Spanish speaking Customer Service Host, you’ll support the delivery of high‑quality service within the contact centre covering, but not limited to, engaging with our customers through live chats, calls and emails, assisting them with their queries and complaints. This will help us excel at providing world‑class service to stay ahead of the game. What you’ll do As part of your role, your responsibilities will include: Providing world‑class customer service by responding to customer queries by telephone, email, and online chats Processing and resolving incoming and outgoing contacts in a multimedia environment Processing pertinent information into relevant databases Completion of tasks assigned during shift Customer relationship building and management as well as cross‑selling products and services Problem solving tasks during shift Handling and taking full responsibility for customer related queries Excellent time management and adherence to schedule Performing extra tasks given by managers / shift supervisors as required. This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow. What you’ll bring The necessary skills that we require for this role include: Native in Spanish and fluent in English (both written and verbal) Willingness to work 24/7 shifts Clear, confident communication (written and verbal), and the ability to breakdown complex ideas A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals Strong organisational skills and the ability to manage multiple projects without dropping the ball Exceptional attention to detail and a commitment to high‑quality work Adaptability – you stay sharp, productive and positive in fast‑moving environments Ability to handle complex interactions clearly and effectively Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required Possessing reliable transport. Desirable skills you’ve got up your sleeve It would be great if you also have some of the following skills: In‑depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Expertise in managing multiple customer contacts simultaneously. Our values are non‑negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are: Ownership and accountability Initiating action Resilience Team orientation Integrity What you’ll get back We invest in your growth and wellbeing, so you can bring your best: Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast. Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career. Support that has your back. Our Employee Assistance Programme offers resources for you and your family. Group Life Cover Income Continuation Benefit Medical Aid Subsidy Retirement Annuity Subsidy Ready to feel superclass? At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one. #J-18808-Ljbffr