MINIMUM REQUIREMENTS Matric plus a minimum of 3 years relevant working experience as a Crane Technician Electrician/Millwright qualification essential Valid Driver's Licence DUTIES Understanding customer needs and requirements. And ensuring these are met Scoping of jobs and providing information on the requirements of jobs (i.e. Parts and Equipment needs) Handling customer complaints and queries onsite. Where required providing information and/or feedback to the customer on damaged Machinery/Equipment and/or Repairs Repairing and maintaining lifting Machinery and equipment Providing customers with information and/or training on Machinery/Equipment as required Ensuring that all required documents are completed and compiled in accordance with the regulations and standards. All documentation must be completed timeously and handed in to the office Ensuring that all onsite documents (i.e. Contractor packs, Lifting Equipment Files & Safety Files) are compiled and kept up to date Liaising with customers regarding technical queries Providing exceptional customer service to clients Responsible for all preparation for up coming jobs, ensuring the correct equipment, tools, machinery and parts are available Responsible for all staff working under their supervision and their safety Responsible for vehicle, equipment and tools allocated to them