Annually Cost To Company (Market related) A leading FMCG company is seeking a highly organised, hands‑on Dispatch Manager to take ownership of its busy distribution function in Pretoria. This is a fast‑paced role suited to a proactive leader who thrives on coordinating people, processes, and logistics to ensure seamless delivery operations. Key Responsibilities People & Operations Management Lead and manage dispatch staff, ensuring discipline, performance, and productivity standards are maintained Liaise closely with HR on employee matters, including disciplinary processes and staff queries Manage department headcount and request additional resources when required Ensure compliance with company policies, including uniform and safety standards Dispatch & Logistics Coordination Oversee daily dispatch planning, including load scheduling, route allocation, and truck availability Liaise with fleet department regarding vehicle issues and ensure minimal disruption to deliveries Work closely with clerks, sales reps, and debtors to resolve order, delivery, and account queries Authorise after‑hours loads in line with company procedures and approvals Planning & Scheduling Ensure all orders are captured accurately and timeously on the system Monitor stock availability and coordinate with production to meet delivery requirements Compile and manage provisional and final delivery schedules Ensure picking and loading documentation is prepared and executed efficiently Customer & Stakeholder Communication Maintain strong communication with wholesale and retail representatives regarding delivery updates and issues Proactively resolve customer delivery challenges and ensure all stakeholders are informed Manage retail delivery schedules, ensuring adherence to agreed timelines Compliance & Administration Maintain accurate track‑and‑trace records for HACCP and audit purposes Conduct spot checks on documentation, petty cash, and operational processes Ensure all dispatch records are properly filed and easily accessible Requirements Proven experience in a dispatch, logistics, or warehouse management role within an FMCG environment Strong leadership and team management skills Excellent planning, organisational, and problem‑solving abilities Experience working with stock systems, delivery scheduling, and fleet coordination Solid understanding of compliance requirements (HACCP knowledge advantageous) Ability to work under pressure and manage after‑hours operational requirements #J-18808-Ljbffr