About The Role Drive early‑stage merchant activation by engaging new Yoco merchants within their first 30 days of onboarding, helping them understand and realise value from daily POS usage through Product Catalogue adoption. Through proactive outreach, education, and guided enablement (including AI‑assisted catalogue creation), you ensure merchants quickly experience the benefits of using Yoco in their daily business operations. What You Will Be Doing Proactively contact newly onboarded merchants within the first 30 days of receiving a Yoco device. Run structured activation conversations via calls, chat, and approved outreach channels. Introduce the value of daily POS usage and consistent transaction behaviour. Drive adoption of the Product Catalogue as the first step to meaningful POS usage. Guide merchants through creating and using their Product Catalogue (products and services). Train merchants on how catalogue setup improves speed, accuracy, and sales tracking. Use an AI‑assisted internal tool to help generate or simplify catalogue creation for merchants. Reinforce catalogue usage as a core driver of POS value. Educate merchants on the benefits of daily POS usage for business growth. Explain how consistent usage improves tracking, sales insights, and operational efficiency. Use visuals, simple storytelling, and live examples to demonstrate value. Invite merchants to weekly online activation demos and walkthrough sessions. Execute outreach aligned to the Product Catalogue activation campaign in Salesforce. Follow defined contact strategy, sequences, and engagement SOPs. Accurately log all interactions, outcomes, and merchant insights in CRM. Ensure disciplined follow‑up and contact persistence where required. Capture recurring merchant challenges in onboarding and activation. Identify friction points in catalogue creation or POS adoption. Feed insights into team rituals and improvement loops. Support testing of activation messaging, scripts, and AI tooling. Success Measures 30‑day activation rate (primary success metric). Product Catalogue adoption and completeness. Early product‑of‑sale usage frequency (daily/weekly engagement). Demo attendance and engagement rates. CRM hygiene and SOP adherence. Merchant sentiment and education effectiveness. Productivity (calls, chats, outreach completion rates). Important Role Focus (Non‑Negotiable) First 30 days of merchant lifecycle only. Product Catalogue adoption as the primary behavioural driver. POS usage education and habit formation. No broader retention, upsell, or lifecycle ownership outside the activation window. About You Capabilities Required Customer‑first communicator: explains value simply, clearly, and with empathy. Activation mindset: focused on turning setup into real usage behaviour. Process disciplined: follows structured outreach and CRM workflows accurately. Coachable & adaptable: quickly learns scripts, tools, and evolving activation playbooks. Detail‑oriented executor: ensures accurate catalogue guidance and CRM logging. Resilient and persistent: comfortable with high‑volume outreach and repeat engagement. Educator at heart: able to teach merchants how to use tools effectively. Skills & Experience Experience in customer‑facing roles (support, success, telesales, onboarding, or activation). Comfortable working in structured, target‑driven outreach environments. Familiarity with CRM systems (Salesforce advantageous). Strong phone and digital communication skills. Ability to explain product value in simple, practical business terms. Exposure to onboarding, activation, or product adoption journeys is a strong advantage. Benefits 24 paid leave days annually, plus public holidays. Contributions to medical aid and gap cover. Paid parental leave for mothers, fathers, and adoptive parents, plus family responsibility leave. Annual learning budget for courses, conferences, or training. Company gatherings, team outings, and employee‑led clubs fostering a connected culture. #J-18808-Ljbffr