This luxury safari lodge is part of a well-established reserve, offering an immersive bush experience with a strong focus on exceptional service, conservation, and attention to detail. They are seeking a hands-on, dynamic leader who is passionate about guest experience, thrives in a multi-departmental role, and can confidently manage teams while maintaining high operational standards. The ideal candidate is people-focused, highly organised, and brings both strong administrative ability and a practical understanding of lodge operations.Candidate Responsibilities:Acting Lodge Manager in the absence of the LM. Take full responsibility for the management of the following teams: Front of House:Inspire, stimulate and lead the FOH teamMaintain the Pan FOH systemDay Sheets / Rooming List / Arrival ReportReception, Curio Shop and Switch BoardBanking, Invoices and GratuitiesWelcome & Good ByeSite Inspections Show TimeGuest Feedback Centricity Feedback systemHousekeeping:Inspire, stimulate and lead the Housekeeping team Maintain the Housekeeping standards with in the Lodge Spot check of rooms & turndowns Staff Uniform Control Lodge Maintenance:Inspire, stimulate and lead the Lodge Maintenance team Control and supervise the Lodge Maintenance teams Work closely with the Game Reserve Maintenance Manager Preventative maintenance service schedules Staff Accommodation Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles Pest Control Health & Safety:Work closely with the Reserve Security Manager on the Health & Safety management of the Lodge Head up the Lodge Health & Safety committee Risk assessments for the Lodge Firefighting equipment / drill Provide a safe working environment for all staff Finance & Budgeting:This includes compiling monthly reports, participate in the budget process and managing budget lines. Budget expenditure & control Monthly finance meeting Human Resources:Staff development and training Staff management Staff welfare & staff morale Inspire, stimulate and lead the team and maintain discipline Manage leave cycles and training files Knowledge of food & beverage Hosting of guest Guest Delight and bush banqueting Ensure any negative guest feedback is addressed and solutions found Assist Head Ranger / Snr Ranger team with Vehicle Inspections Go on Safari to ensure that we deliver on our safari experience Core Criteria:Minimum 5 years Management experience in a 5 star boutique operation or within a luxury lodge in a Big 5 reserve Hospitality management qualification Strong Operational and Financial experience Valid drivers license and own transport High Emotional Intelligence Hospitality and service training experience Room Division Experience Practical with some experience in maintenance Fluent in English (written and spoken) Basic IT and computer skills Excellent leadership, communication and interpersonal skills Package Offer:Live-in position with meals on duty Pension fund Staff Lodge nights Work cycle 21 days, 7 days off Annual leave 15 days