Store Manager (External Applications Only – Etwatwa) Job opening: Store Manager (External Applications Only – Etwatwa) About the Job Description: Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy. Requirements Grade 12 with at least 3 years related retail management experience or 5 years related retail management experience Must have well-developed business acumen Must be able to work under pressure Must be computer literate (Basic computer literacy) Must have strong leadership skills Must have strong administrative skills Own transport is preferable with valid driver’s licence Must have own cell phone Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation Must have strong Human Resources Management skills Key Performance Areas Strategic Management Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives Grow and Protect Market Share Grow transactions, sales and market share in store as defined in the budget Achieve sales budgets and growth objectives Manage and promote the customer loyalty programmes and third‑party credit Develop action plans to protect the markets where competitors are entering Ensure Store Business plans are implemented and updated when required Customer Service Manage the implementation and monitoring of the Customer Service strategy in the store Ensure an effective Delivery Service is maintained within the store as per company policy Grow and maintain VIC and charge card client base Recommend Range improvements to suit the market Asset Control Manage and control shrinkage within the Store as per policy Protect Assets (Cash, Stock and Fixed) Managing Debtors within the Store Analyse security requirements and recommend changes in the Store Ensure physical security measures in the store are implemented and maintained Business Trade Licences (Countries) Ensure that all relevant Trade Licences are up‑to‑date and renewed timeously, where applicable Human Resource Management Manage manpower requirements in line with the Company and Division strategy Ensure succession planning & career pathing is in place within the store Ensure open communication / relations with the Store Employee Forum and staff Ensure training & Development is in place for the store Manage Employee Relations within the store Maintaining Store Standards Conduct daily floor walks Ensure implementation of agreed Action Plans (PIP’s) where necessary Monitor adherence of Company standard compliance in the Store Ensure maintenance of housekeeping standards Ensure merchandising policies and standards are adhered to Ensure ready for business is implemented within the stores Ensure lighting, store and racking is maintained in good condition Stock Management Ensure stock is ordered and received as per policy Ensure that damaged stock is cleared as per policy Implement Obsolete / deranged stock action plans as per policy Manage the slow‑moving stock as per policy Implement excess stock action plans as per policy Store Safety (OHSA) Standards Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation Ensure all required checklists are completed Ensure appointment of all OHSA representatives for the store as per OHSA Act or relevant country legislation Investigate, report and manage OHSA Incidents Expense Management Manage the Store to the Financial Model and benchmarks Maintain expenses in line with budget within the store Insurance Claims Administration Report all incidents to the relevant insurer Liaise with relevant insurer on the claim particulars and validity of the claim Submission of documentation to the relevant insurer Management of CB Way Implement and maintain controls and disciplines as per the CB Way Leadership Is enthusiastic, knows how to inspire others, connects people Takes the lead Inspires others Takes responsibility Gives employees their own responsibilities Stimulates and uses input from others Shows appreciation for good performance Result‑oriented Being focused on achieving objectives and results, persevering in the face of adversity Makes concrete agreements with others about the results to be delivered, remains focused on results when other things interfere Makes an effort to achieve objectives Has a clear goal in mind Looks for a solution when achieving the objective becomes threatened Finishes the job in time Planning Systematically organising activities and setting time frames, setting priorities Ensures that the necessary means to perform the job are available on time Puts matters in an efficient order when planning Makes the plan understandable for everyone involved Makes, and maintains a realistic plan Sets priorities Delegating Delegates work in an understandable, structured and verifiable manner When delegating, provides enough space and responsibility to be able to perform the task Delegates enough work to complete his/her own tasks When delegating, clarifies what results are required at what time When delegating, indicates to the employee why he/she is asked this question Regularly checks the progress of delegated work Performing under Pressure Maintains an effective performance under pressure, or when faced with setbacks or disappointment Delivers good results under pressure Persists when faced with setbacks Continues to do the right thing under pressure, without making mistakes Maintains an even performance under pressure Market Orientation Demonstrates being well informed about developments in the market Actively seeks market information Thinks of solutions to internal problems from the viewpoint of the organisation’s market position Informs himself/herself about the offers and activities of competitors Looks for opportunities that allow the organisation to benefit from market trends Integrity Complies with generally accepted standards in activities related to the position Keeps promises Creates realistic expectations Is sincere Handles sensitive information carefully Shows awareness of values, indicates when boundaries are crossed Accuracy Effectively handles detailed information and is consistently attentive to details Works in an orderly fashion Ensures that matters are handled in an orderly and accurate manner from start to finish Prevents mistakes Invests energy in checking his/her work for mistakes Client Focus Identifies and actively responds to clients’ wishes and needs Deals with clients in a friendly manner Shows involvement in the client’s problem Makes clients feel welcome Approaches the client’s question with a can‑do mentality Personal Development Being aware of one’s own strengths and weaknesses: consciously working on personal development Is focused on self‑broadening and/or gaining more in-depth knowledge Follows relevant training programmes and/or looks for opportunities to gain experience Seeks and uses opportunities for personal development Asks for feedback in order to learn #J-18808-Ljbffr