Description You will be responsible for responding to communications from guests, travel agencies, groups, and referral networks concerning reservation queries arriving by mail, telephone, fax, or through a central reservation system. You will be responsible for coordinating all reservations, creating and maintaining reservation records, preparing and sending invoices and confirmations, and promptly processing any cancellations and modifications. Follow up on enquiries and obtain payment. Minimum Requirements Martic Hospitality Management Qualification or similar At least 2 years’ experience as a Reservationist, preferably for multi-property sites Excellent Computer Literacy Skills with MSOffice and a typing speed of at least 60 wpm Experience in preparing quotes, letters of confirmation, etc. Experience on a recognised Hotel Property Management System Advanced Computer Literacy skills with a working knowledge of MS Office Hands on Problem Solving approach and the ability to remain calm under pressure Ability to work as part of a team, as well as independently Great attention to detail and sound financial acumen Presentable and well spoken Self Motivated Excellent telephone manner Team Player Ability to work shifts, weekends and overtime Prepared to work shifts at hotel level as and when required Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located. #J-18808-Ljbffr