Overview We are looking for a strong communicator who can build strong rapport with clients, monitor, and identify any red flag clients, as well as deal with sensitive payment matters. Requirements Technical skills Basic bookkeeping principles and understanding, including payment terms etc. Interpersonal and other skills Negotiation Skills Problem Solving Skills Critical Thinking Skills Ability to establish trust with client as well as ability to probe and get clarification/clear explanation/honest feedback as to why the clients business behaviour/turnover /payment history has changed in any way. Qualifications and Experience Matric Business relevant diploma/degree would be advantageous. 3-4 years of experience in customer services 3-4 years of experience in collections Key Responsibilities Once funding is complete, clients activity /performance etc needs to be monitored and watched for any changes/red flags in behaviours/activity and turnover. If there are any concerns/changes, obtain information and clarifications to why there is delay in payments or any other red flags with regards to company turnover etc Reporting concerns/findings back to the team Monitor accounts receivable and identify overdue accounts. Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect. Use investigative skills and tools to locate and contact uncontactable customers. Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. Resolve customer issues and complaints concerning repayments. Submit regular reports on the status of unpaid accounts and any repayment progress. #J-18808-Ljbffr