Position: Oncology Care Coordination Team Leader Location: Centurion, Gauteng Position Purpose: As the Oncology Care Coordination Team Leader, you will lead a dedicated team of clinical coordinators who support beneficiaries throughout their oncology journey, from diagnosis to treatment, recovery, and survivorship. You will play a key role in overseeing case management processes, improving patient navigation, managing clinical and financial risk, and strengthening collaboration between beneficiaries, oncology specialists, and internal teams. Experience & Qualifications: Registered Nurse (3- or 4‑year qualification) OR health sciences degree — mandatory 3 to 5 years’ experience in: Oncology clinical management Managed care and health risk management Clinical customer service within the medical scheme or healthcare industry Previous experience managing or supervising a clinical team (advantageous) Strong understanding of oncology treatment protocols, staging, chemotherapy, radiation therapy, and palliative care. Key Responsibilities: Lead and mentor an oncology care coordination team to ensure delivery of exceptional service Oversee oncology case assessments, treatment plan reviews, risk stratification, and patient follow‑ups Analyse oncology programme data and prepare operational and clinical reports Ensure compliance with oncology clinical guidelines, scheme rules, and regulatory requirements Collaborate with oncologists, radiologists, oncology centres, and multidisciplinary teams Support beneficiaries by providing clear guidance, treatment navigation, and psychosocial sensitivity Improve operational workflows and contribute to updates of oncology SOPs and care processes Drive team performance, engagement, and professional development Resolve escalations and ensure high‑quality stakeholder and patient experiences. Strong clinical judgement and oncology‑specific risk assessment skills Analytical and data‑interpretation ability Attention to detail and strong organisational skills Ability to build relationships with providers, oncology centres, and internal teams Computer literacy and comfort using clinical and administrative systems Leadership skills with a coaching mindset and a commitment to staff development Empathy, patient‑centred communication, and resilience Note: Company reserves the right to close the advert before specified closing date. PHA has its head office in Westville, KwaZulu-Natal. It operates country-wide with a nationally linked network and uses a robust, flexible, as well as integrated system to ensure efficient and effective administration of membership and benefits. #J-18808-Ljbffr