EXECUTIVE HOUSEKEEPER VACANCY ALERT Executive Housekeeper – Cape Town – Luxury Hotel – R35,000 – R37,000 per month (DOE). Role Overview A senior leadership role responsible for overseeing all housekeeping operations, ensuring exceptional cleanliness, guest satisfaction, and operational efficiency across guest rooms and public areas within a luxury hotel environment. Key Responsibilities Guest Experience & Service Quality – Maintain exceptional cleanliness and presentation standards across all rooms and public areas; achieve and sustain 90%+ guest satisfaction scores for cleanliness; deliver detail‑focused service aligned with luxury hotel standards. Room Turnaround & Operations – Ensure 100% room readiness aligned with check‑in times; manage efficient room turnaround without compromising quality; coordinate with Front Office and Maintenance for arrivals, departures, and special requests; implement and monitor daily cleaning schedules and task allocations. Staff Leadership & Team Management – Lead, train, and motivate the housekeeping team; conduct regular SOP training and service excellence development; manage staff rosters and ensure optimal coverage; conduct performance reviews and manage team performance effectively. Quality Control & Standards – Perform daily room and public area inspections; ensure compliance with health, safety, and hygiene regulations; maintain SOPs, checklists, and brand standards; drive continuous improvement through audits and corrective actions. Inventory & Cost Control – Manage linen, amenities, cleaning supplies, and equipment; control housekeeping budgets and minimise wastage; oversee laundry operations and linen lifecycle management. Maintenance & Asset Protection – Report and follow up on maintenance issues promptly; conduct regular room condition checks; ensure guest areas remain in excellent repair and presentation; protect hotel assets through staff training and correct usage. Sustainability & Compliance – Implement environmentally responsible housekeeping practices; monitor water, chemical, and energy usage; support sustainability initiatives including linen reuse programmes. Administration & Reporting – Maintain housekeeping records, reports, and logs; communicate effectively with all departments; assist with budgeting, forecasting, and operational planning; prepare weekly and monthly housekeeping reports. Minimum Requirements 8–10 years’ housekeeping experience in hospitality. 2–3 years in a similar executive role in a 5‑star property. Strong operational and technical knowledge. Computer literate. Experience with Opera Cloud advantageous. Hotel Management diploma/degree beneficial. #J-18808-Ljbffr