Customer Service Representatives are the heart of Pick n Pay's in-store experience, serving as the primary point of contact for customers across every touchpoint from product queries and complaints to returns, exchanges, and loyalty programme support. If you're a strong communicator, problem‑solver, and people person who thrives in a dynamic retail environment, a Customer Service Representative role at Pick n Pay offers stability, career growth, and genuinely rewarding work. What Does a Customer Service Representative Do at Pick n Pay? Customer Assistance: Assist customers on the shop floor and at the service desk, answer product and pricing queries, guide shoppers to correct aisles, and ensure every customer leaves with their needs met and a positive impression of the store. Complaints & Query Resolution: Receive and resolve customer complaints professionally and efficiently, escalating unresolved issues to store management, following up on outstanding queries, and maintaining accurate records of all customer interactions. Returns & Exchanges: Process product returns and exchanges in line with Pick n Pay's policies, verify proof of purchase, assess product condition, and ensure customers are handled with empathy and fairness throughout the process. Customer Service Representative Opportunities by Province Gauteng: Johannesburg, Pretoria & surrounding areas. Salary: R7,000–R11,000 / month + performance bonuses. KwaZulu-Natal: Durban, Pietermaritzburg & coastal areas. Salary: R7,000–R10,500 / month. Western Cape: Cape Town, Stellenbosch & Garden Route. Salary: R7,000–R11,000 / month. Eastern Cape: Gqeberha, East London & beyond. Salary: R7,000–R10,000 / month. Free State: Bloemfontein, Welkom & central SA. Salary: R7,000–R9,500 / month. Limpopo: Polokwane, Thohoyandou & northern SA. Salary: R7,000–R9,000 / month. Mpumalanga: Mbombela, Witbank & Lowveld. Salary: R7,000–R9,500 / month. #J-18808-Ljbffr