Head of IT Platform (Front Office) Cape Town, South Africa | Posted on 04/28/2026 The Head of Front Office IT Platform is instrumental in shaping the IT strategic roadmap and driving continuous improvement across front office systems and digital capabilities. This individual will serve as the subject matter expert, taking ownership of digital technology platforms and ensuring alignment with business objectives.Working closely with Front Office IT Delivery Managers (Onboarding and Maintenance & Servicing) and key business stakeholders, this role is responsible for defining and delivering the front office IT systems and platform roadmap to maximise business value.The role ensures seamless end-to-end delivery of front office platforms—from concept through to deployment and optimisation—while maintaining strong alignment between IT and business needs, including non-functional excellence.Key Outcomes Define strategy and drive delivery of the Front Office IT platform roadmapProvide leadership to IT delivery and business teams to ensure availability, supportability, and operational excellenceIdentify and drive platform enhancements, including business case development and stakeholder engagementCollaborate with business stakeholders on prioritisation of changes and backlog managementEnsure system design supports “right first time,” reduced time to market, and cost efficiencyDrive adoption of platform principles, standards, and governanceContribute to ROI and business case development for platform initiativesSupport capacity and capability planning through estimation and impact assessmentsLead and coach senior IT managers (manager of managers)Foster a high-performance, innovative, and engaged team cultureBuild and maintain strong stakeholder relationshipsAct as escalation point for major incidents and platform defectsDrive simplification, consolidation, and transformation of digital capabilitiesDefine and govern target platform architecture and operating model Qualifications & Experience BCom / BSc in Computer Science or equivalentMBA or relevant business leadership qualification (advantageous)12+ years’ experience in financial services IT8+ years’ management experience, including 3+ years at senior leadership levelStrong understanding of end-to-end solution delivery (development, architecture, QA, best practices)Strong business acumen with the ability to align IT strategy to business value Additional Preferred Experience Cloud technologies and modern digital platform stacksResilient IT infrastructure and high-availability designData governance, data quality, and privacy frameworksIT governance, risk management, and audit processes #J-18808-Ljbffr