Service Level Agreement (SLA) Template Overview Zeal HR (Pty) Ltd Dental Receptionist Our client in the dental industry is seeking a professional, tech‑savvy Receptionist to join their front‑office team. This is a pivotal role where accuracy, warmth, and organizational excellence are essential to ensuring smooth operations and delivering an exceptional patient experience. This is an exciting opportunity to be part of a fast‑paced, service‑driven dental practice where your organizational skills and tech‑savvy mindset will make a real impact. Key Responsibilities Welcome and assist patients, providing a professional and friendly first impression Manage diaries, bookings, and patient records using systems such as GoodX, Hubspot, WhatsApp, and email Handle check‑ins, check‑outs, and general enquiries efficiently Process payments (cash, card, EFT, medical aid) with accuracy and integrity Maintain confidentiality in line with POPIA and HPCSA requirements Keep reception and waiting areas tidy, stocked, and welcoming Support operational tasks including correspondence, reporting, and supplier liaison Requirements Matric (Grade 12) essential; a diploma/certificate in administration, hospitality, or healthcare reception advantageous 3–5 years’ experience in a busy dental, medical, or hospitality environment Strong computer literacy with proficiency in MS Office and practice management systems (HubSpot; GoodX) Excellent communication skills in English and Afrikaans Professional grooming, attention to detail, and the ability to multitask under pressure Warm, patient‑centric approach with integrity and confidentiality #J-18808-Ljbffr