About Xerox Holdings Corporation At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at and explore our commitment to diversity, inclusion and belonging. OVERVIEW The IT Administrator provides on-site, customer-facing support as the first point of contact, ensuring the effective day-to-day delivery of managed print services in line with contractual agreements while building strong client relationships. RESPONSIBILITIES Deliver 1st and 2nd line technical support at the customer’s headquarters, with a strong focus on achieving a high rate of remote issue resolution Troubleshoot Lexmark printer-related technical issues and implement effective solutions in line with product and customer requirements Monitor and manage Service Level Agreements (SLAs) to ensure consistent, high-quality service delivery Collaborate closely with customer warehouses and regional hubs to track printer inventory and movements Partner with installation teams to ensure accurate hardware setup and proper device registration in the Lexmark database, in line with customer protocols Support day-to-day fleet management activities, including administrative and data management tasks to maintain high data accuracy Build and maintain strong end‑user relationships, ensuring a high level of customer satisfaction Act as the on-site representative, serving as a key point of contact for the customer EDUCATION & EXPERIENCE 2+ years of experience in a similar role (technical support, customer support, or operations) Relevant higher education (preferably in IT or a related field) Solid understanding of IT technologies and troubleshooting Experience in data handling and inventory management is an advantage SKILLS Proficiency in Microsoft Office, with confidence in handling data Strong English communication skills (written and spoken) Customer-focused mindset with the ability to communicate clearly and professionally Ability to interact with and present to clients in a confident and structured manner Familiarity with ITIL, ServiceNow, or SAP is a plus #J-18808-Ljbffr