Technical Skills Mandatory Skills: Coaching and mentoring, develop process design skills and capabilities across the design team, Experience in Six Sigma, Lean, Business Process Improvement, Process Automation, Agile. Behavioral Competencies Customer/ Stakeholder management, Business Acumen, Drive for Results Leads Change and Innovation, Reporting and Interpretation, Collaboration, Strong communication, Impact and Influence, Self Awareness & Insight, Diversity and Inclusiveness, Institutional Process Analysis & Redesign KEY ACCOUNTABILITIES/KRAs/KPIs: Analyze and examine the organizational Goals, Opportunities and Problems as communicated in the original assumptions Ensure Project directive aligns with organizational objectives Work with business to identify opportunities for improvement in business operations and processes Analyze existing and new business processes to enhance efficiency Prepare Business Case to motivate changes to business processes Design and/ or modify business processes Investigate & define business requirements Critically evaluate information gathered from multiple sources Consolidate views / anomalies and decompose high level information into detail Analyze facts to determine problems, risks, opportunities and options Formulate strategies and guidelines to improve the business environment Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, task & workflow analysis and value streams. Establish baseline process performance. Document the functional and technical design of the business processes. Ensure expected benefits stipulated in Request for Change document are traceable throughout the business process development cycle. Work with Functional leads to transform and develop new processes Render support and facilitate sessions to end users Interact with the business stakeholders and subject matter experts in order to understand their problems and needs Working closely with Business Analysts, Developers, QA Testers to understand business concerns & constraints as well as potential implementation of design Assist in preparation of testable user stories Preparation of acceptance criteria that forms the basis of QA and UAT test cases Support the testing process Plan and Prepare for various types of facilitated sessions #J-18808-Ljbffr