Summary To build relationships with large customers, large businesses and bulk buyers and oversee their orders from initiation to completion of sale. Functions / Responsibilities Assist Customers Greet the customer in a friendly tone of voice. Introduce yourself to the customer. Be polite, helpful and courteous at all times. Know your store. Know your products. Listen carefully to the customer's needs & requirements. Ask open ended questions to find out all the information required. Satisfy the customer’s query and requirements. Find out what else you can help the customer with. End off in a polite and friendly way. Deal with Queries Listen carefully to the customer's request/complaint. Ask open ended questions to find out all the information required. Satisfy the customer’s query. If you cannot satisfy the customer - find someone who can. If necessary, take down the customer's details and the details of the query. Find out what else you can help the customer with. End off in a polite and friendly way. Deal with Complaints Respond to the customer with empathy. Apologize and thank the customer for telling us. Tell the customer how the problem will be fixed. Make sure that the customer is satisfied with the solution that you are offering. If necessary, take down the customer's detail and the details of the complaint. End off in a polite and friendly way. Keep your customer informed. Follow up with customers telephonically to tell them how the investigation is progressing and of the result of their complaint. Prepare for the call beforehand to remain focused during the conversation. Ask clearly and politely for the person you want to speak to. Greet the person and identify yourself giving your name, company & department. Explain clearly what has been done regarding the complaint. Verify that the customer is satisfied with the result. End the call by telling the customer that you look forward to seeing him in Makro soon. If many customers are returning a particular item of stock - inform the buyer. Market Research & Outreach Use an up to date and detailed map of store location and surrounding areas. Write down names of businesses when driving around target area. Use telephone directories and yellow pages to source customers in target market. Follow up on referrals. Take the names of businesses and businessmen and run them through the store system to see if they are already cardholders. Identify competition by using a map of the area. Conduct price surveys on competitors. Get involved in community events. Survey target market Phone the potential customer and set up a meeting to see him where required. Cold calling may be required however always be prepared with sales material & brochures. Teamwork and Self-Management Follow through ensure that personal quality and productivity standards are consistently and accurately maintained. Demonstrate consistent application of group and company procedures and policies. Plan and priorities, demonstrating abilities to manage competing demands. Demonstrate abilities to anticipate and manage change. Work with the broader core and site HR teams to support the overall HR strategy. Requirements Minimum Academic, Professional Qualifications & Experience Diploma in Sales / Marketing. 2 – 3 years’ experience. Live the values. Judgment. Planning & Improvement. Influence and Communicate. Culture, Diversity & Inclusion. Functional Communication Skills. Strong Administration Skills. Planning, Organizing and Control. Knowledge of Store process. Manage and Motivate staff member. The position requires trust and honesty and that the handling of cash and/or finances, which include but is not limited to, the handling, administering, processing and distribution of the Company’s monetary resources such as its stock in trade or merchandise. Employment Equity Policy Requirements may be applicable. #J-18808-Ljbffr