Dis-Chem Pharmacies has an opportunity available for a Trainee Manager for our Mpumalanga Region. You will learn overall store operations under the direction and supervision of a store manager. Performs a wide range of retail operational duties under general guidance and support of an experienced individual. Minimum Requirements Essential Grade 12 / Matric Minimum of 1 - 2 years’ experience in store retail management disciplines including but limited to stock management, cash, reporting, expense control and customer service Computer literate – MS Office Willing and able to work retail hours Valid driver's license Reliable transport Advantageous Diploma in Financial / Admin or a relevant 3‑year Diploma Job Specification Inventory Management Ensures the processing of items including but not limited to goods in transit, cycle counts and physical stock to system matches, stock takes, addressing of shrinkage and overall stock levels. Ensures efficient stock flow to the sales floor. Participates, assists and supports in the management of shrinkage and the ordering of stock to maintain correct stock levels in FMCG, Health and Beauty when required. Sales Floor & Receiving Assist with the planning, implementation, and maintenance of promotional stock displays in FMCG, Health and Beauty. Assist with the adherence to labeling, pricing and layout standards in FMCG, Health and Beauty. Assist with goods receiving duties guided by standard operating procedures. Participates in the delivery of transaction integrity for incoming goods receipts and outgoing returns guided by the company internal control procedures. Assist with reconciliation of daily ZMove Packs in accordance with Receiving policies and procedures. Sales Targets Assists with achieving set store sales targets, including but not limited to FMCG, Health and Beauty. Partners with all heads of departments to ensure targets are met. Supports management to ensure promotions are effectively executed. Assists management to coordinate with other stores to share knowledge, plan promotional activities, or achieve goals. Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors. Supports management to determine all profit and sales objectives and propose strategies to maintain inventory levels and manage work guided by store policies and procedures. Proposes innovative ideas to senior management to increase market share. Assists in the development of regional retail strategies to raise customer pool, expand store traffic and optimise profitability in FMCG, Health and Beauty. Point of Sale Operations and Finance Assists with daily cash‑ups and review of the reconciliation packs and paperwork. Assists with the efficient scheduling of the point‑of‑sale area to maintain efficient service standards. Assists with monitoring of store expenses and stock adjustments to the correct GL accounts. Supports in analysing and interpreting financial income statements. Assists in ensuring all expense (ordering and monitoring) related items are controlled and managed within budget. Supports management with transaction integrity throughout the store guided by company internal control procedures. Supports in ensuring accuracy and completeness of branch transactions. Supports management to improve cashier service levels and cashier productivity rates. Assists with controlling overtime and casual spend. Assists with signing off and investigation of run ends daily. Supports management to disseminate, collate, and report all relevant information between store and department managers. Assists in any internal or external audits conducted in store. Customer Service Assists with addressing customer complaints promptly and regulates both complaints and compliments. Assists with ensuring that the customer request system is operational and actioned daily. Encourages and reports on new loyalty sign‑ups continuously. Assists with accurate manual processing of points to customer accounts. Assists with providing customers with feedback regarding queries and complaints. HR Process Support Assists with people administration duties, including but not limited to leave management, scheduling, and staff file management. Facilitates human resource processes, submissions, and documentation for the store in compliance with standard operating procedures. Accounts for the execution and transaction on the workforce management system (KRONOS) within the store, including master data and transactional management. Assists the store with the delivery of HR policies and system implementations. Supports management to ensure employees receive training where necessary and collate feedback from employees on training sessions attended. Trainee Programme Adherence Participates and engages in meetings, workshops, and other learning opportunities. Assists managers and completes assigned tasks for on‑the‑job learning purposes. Completes all required learning programs and assessments to be deemed competent. Ensures Portfolio of Evidence is filed and kept up to date and is signed off with Regional Admin Manager. Competencies Essential Sound knowledge and understanding of retail store management disciplines with retail admin experience. Analyses simple to semi‑complex situations, evaluates multiple options, and makes informed decisions to achieve objectives. Follows guidelines, regulations, principles, and standards. Understands business complexities. Communicates effectively with all types of people, explaining concepts to first‑time users, attentive and actively listening. Identifies and manages own emotions and the emotions of others. Demonstrates conflict management, counselling skills and networking skills. Exhibits emotional intelligence. Detail‑oriented and organised, with the ability to manage multiple priorities and meet deadlines. Special Conditions of Employment Willing and able to work retail hours. Local travelling – valid driver’s license and own reliable transport. South African citizen. Clear credit and criminal records. Remuneration and Benefits Market related salary. Medical aid. Provident fund. Staff account. ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVE NOT BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities. #J-18808-Ljbffr