AVBOB is inviting unemployed South African graduates to apply for its Graduate Programme / Internship Programme based in the Eastern Cape . This opportunity is suitable for young graduates who want to gain workplace experience in the insurance and client service environment. The position is linked to AVBOB’s Business Development Member Value department and gives successful applicants exposure to customer service, client support, branch operations and business development activities. Company: AVBOBProgramme: Graduate Programme / Internship ProgrammeJob Reference Number: MVP 2026Department: Business Development Member ValueIndustry: InsuranceJob Type: ContractLocation: Eastern CapeOffice: Humansdorp Life OfficePositions Available: 1Salary: Market RelatedPosted Date: 28 April 2026 AVBOB is one of South Africa’s long-standing mutual assurance societies, with more than 100 years of service. The company is known for offering funeral insurance, funeral services and related products to South African families. This graduate opportunity is aimed at helping unemployed graduates gain practical work experience while developing professional skills in customer service, communication, administration and business support. About the AVBOB Graduate Programme The AVBOB Graduate Programme is a 12-month internship opportunity for unemployed South African graduates between the ages of 18 and 35 . Successful candidates will be placed at the Humansdorp Life Office in the Eastern Cape. The graduate will support branch customers, assist with client service matters, document customer interactions and contribute to improving the overall client experience. The programme is ideal for graduates who are passionate about working with people, solving problems and building a career in the insurance or financial services sector. Duties and Responsibilities The successful candidate will be expected to perform duties that include, but are not limited to: Delivering a positive and professional client service experience to branch customers. Managing client enquiries at branch level. Recording and documenting client service activities and outcomes. Escalating complaints or complex customer queries to supervisors and branch managers. Providing clients with technical assistance on AVBOB Member Value products and services. Building positive client relationships through regular follow-ups. Maintaining accurate client records. Documenting processes and customer interactions. Using post-service surveys to identify possible client service concerns. Assisting with proactive intervention steps where service concerns are identified. Monitoring emerging trends in client services. Supporting the team in applying useful client service trends. Recommending product or service improvements based on client feedback. Qualifications Required Applicants must have one of the following qualifications: Accounting Degree Economics Degree BSc Information Systems Marketing Management Degree Business Administration Degree Applicants must also provide proof of their qualifications when applying. Skills and Experience AVBOB is looking for candidates who have the following skills and attributes: Good problem-solving ability Resilience and ability to work under pressure Strong written and verbal communication skills Ability to work well in a team Patience when dealing with clients Analytical thinking Customer-focused attitude Sales experience and customer service experience will be advantageous, but they are not listed as compulsory requirements. Who Can Apply? This opportunity is open to unemployed South African graduates who meet the programme requirements. Applicants should: Be South African citizens. Be between the ages of 18 and 35. Have a relevant tertiary qualification. Not have previously served as an intern. Be willing to work at the Humansdorp Life Office in the Eastern Cape. AVBOB is an equal opportunity employer, and persons living with disabilities are encouraged to apply. Required Documents Applicants must submit the following documents: Certified copy of South African ID Grade 12 certificate Tertiary qualification certificate, or recent academic record Make sure all documents are clear and up to date before submitting your application. How to Apply for the AVBOB Graduate Programme Applicants must ensure that their application includes all required supporting documents, including a CV, ID copy, Grade 12 certificate and tertiary qualification or recent academic record. Late applications will not be considered. Only shortlisted candidates will be contacted. Why Apply for the AVBOB Graduate Programme? This graduate programme is a valuable opportunity for young South African graduates who want to enter the workplace and build practical experience in the insurance sector. Successful candidates will gain exposure to: Client service Customer relationship management Administration Product and service support Professional communication AVBOB also offers a working environment that supports employee development, wellness and excellent performance. Final Thoughts The AVBOB Graduate Programme 2026 is a great opportunity for unemployed graduates in the Eastern Cape who are ready to gain workplace experience and build a career in customer service, business development or insurance. Graduates with qualifications in finance, accounting, economics, information systems, marketing management or business administration are encouraged to apply before the closing date. #J-18808-Ljbffr