Supervisor: Enterprise Hosting Services - (8706) To supervise the Enterprise Systems team in supporting and maintaining server infrastructure, enterprise applications, and associated IT services within CTS. The role is responsible for ensuring system availability, operational stability, service continuity, and the effective delivery of infrastructure and enterprise system support services in alignment with institutional and technology objectives. Job Knowledge, Skills and Experience Bachelor’s degree in Information Technology, Computer Science, or in a related field At least five (5) years’ experience in system platform, of which two (2) years in team leadership role Commercial experience in the IT service industry (hosting, hardware support, Enterprise Linux) Knowledge of/and experience in supporting enterprise databases would be advantageous Key Performance Areas / Principal Accountabilities Coordination and Support of ICTS Services: Assist in the development and oversee the implementation of the Systems Management Framework, Service SLAs, and Business Continuity and DR activities Oversight of specialised spaces run by IIS: Assist in the development, oversee the implementation of the Management Framework for the team as well as ancillary services (e.g. DR, equipment maintenance) Cross-functional coordination, supervisory and delegated responsibilities Contribute to and support recruitment and selection activities Liaise with vendors and third parties for applicable services and hardware Coordinate and support team and cross-functional projects Support and facilitate the professional development of subordinates Coordinate and supervise the teams reporting to this position Represent the team(s) and/or ICTS in relevant forums Develop and maintain technical and user documentation Support innovation and continuous improvement initiatives Team leadership skills Interpersonal skills Excellent problem-solving skills Analytical skills Organisational skills Report writing skills Unix/Linux systems and/or server hardware platforms Knowledge of Systems and Facilities EEO Statement The Cape Peninsula University of Technology is committed to Employment Equity and aims to attract and retain talented individuals to achieve our equity objectives and therefore, people from the designated groups, including those with disabilities are encouraged to apply. Preference will be given to applicants whose appointment contributes towards the achievement of demographic representation. We reserve the right not to make an appointment. #J-18808-Ljbffr