Teleperformance is seeking a dynamic candidate in Cape Town to lead digital transformation and optimization for contact center operations. This role is crucial to improving customer and agent experiences using innovative technologies, especially AI. The ideal candidate will have a strong background in leadership along with expertise in Lean Six Sigma, digital tools, and operational excellence methodologies. Responsibilities include executing a digital transformation roadmap and driving efficiency through governance and innovation. #J-18808-Ljbffr
Ai-Driven Transformation Director
TELEPERFORMANCE
cape town, cape town
Published 16 days ago
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