ROLE OVERVIEW The resort is a multi-revenue hospitality destination offering accommodation, conferencing, weddings, dining, wellness, and outdoor experiences. We are seeking a dynamic and commercially minded Spa & Wellness Manager to rebuild, elevate, and grow the spa into a high-performing guest experience and revenue-generating division. This is not a maintenance role. This is a hands‑on transformation role for someone who can: Upgrade the spa offering and guest experience Build compelling packages and revenue streams Drive utilisation and profitability Position the spa as a key differentiator within the resort ROLE PURPOSE To take full ownership of the spa and wellness division by: Enhancing the overall guest experience Increasing revenue contribution to the business Developing a strong wellness offering aligned to the lodge environment Driving utilisation through innovative packages and partnerships KEY RESPONSIBILITIES Spa Transformation & Experience Design Redesign and elevate the spa offering and treatment menu Improve guest journey from booking to post‑treatment experience Introduce new treatments, rituals, and wellness experiences Enhance ambience, presentation, and service standards Revenue Growth & Commercial Strategy Increase spa revenue and utilisation rates Develop high‑margin offerings including: Couples experiences Spa packages (stay + spa / spa + lunch) Bridal and wedding packages Corporate wellness add‑ons Drive upselling across all guest touchpoints Operations Management Manage day‑to‑day spa operations Ensure treatment quality and consistency Maintain hygiene, health, and safety standards Manage booking systems and scheduling Team Leadership Recruit, train, and develop spa therapists Drive performance and productivity Create a culture of service excellence and accountability Guest Experience & Brand Positioning Deliver a premium and memorable wellness experience Ensure high guest satisfaction and repeat bookings Position the spa as a must‑do experience at the lodge Product & Supplier Management Select and manage product houses / spa brands Control stock, treatment costs, and margins Introduce retail opportunities (if applicable) KEY PERFORMANCE INDICATORS (KPIs) Spa revenue growth Treatment utilisation rate Average spend per guest % of lodge guests using the spa Guest satisfaction scores Therapist productivity MINIMUM REQUIREMENTS Minimum 5–8 years’ experience in spa or wellness management Proven experience in: Spa operations Revenue generation and upselling Team leadership Experience in: Boutique hotel / lodge / resort environment (preferred) CORE COMPETENCIES Strong commercial mindset (critical) Experience design and guest journey thinking Operational discipline Leadership and team development Attention to detail and presentation Strong interpersonal and client engagement skills #J-18808-Ljbffr