Ecommerce Operations & Marketing Manager Location: Remote (South Africa) Compensation: (depending on experience) Reports to: Head of Ecommerce / Marketing Lead Schedule: Full-Time, with overlap with U.S. EST hours Role Overview We are hiring an experienced Ecommerce Operations & Marketing Manager to support a portfolio of Shopify storefronts across various client and internal brands. This is an execution-first role with growing ownership, ideal for a strong ecommerce operator who understands how day-to-day actions connect directly to revenue, conversion, and store performance. The role begins with hands-on execution across multiple stores, including product launches, campaign deployment, and merchandising updates. Over time, this individual will take increasing ownership of workflows, proactively identify opportunities for improvement, and partner with leadership to optimize ecommerce performance and operations at scale. This is not an entry-level or purely administrative role. We are seeking a mid-to-senior ecommerce professional who can execute precisely today and evolve into a trusted operational owner across multiple stores. Ramp-Up & Ownership Expectations Role Take ownership of recurring processes and execution workflows Identify gaps, inefficiencies, or risks across stores and campaigns Proactively propose improvements to streamline execution and improve performance Over time, this role becomes a go-to operator for launch coordination, workflow optimization, and ecommerce execution excellence across the portfolio. Key Responsibilities Shopify Multi-Store Operations Build, launch, and manage products across multiple Shopify stores Upload, optimize, and QA product images, descriptions, pricing, and variants Organize collections, tags, and merchandising logic Update homepage banners and featured collections Conduct detailed QA on product pages, including mobile optimization, tracking, and analytics Ecommerce Performance Optimization Monitor store performance metrics including conversion rate, AOV, revenue by product, and launch performance Identify opportunities to improve merchandising, bundles, upsells, and product presentation Suggest improvements to product pages and launch strategy based on performance data Partner with leadership to test and iterate on ideas that improve conversion and revenue Email & SMS Marketing Execution (Klaviyo) Build and deploy automated email and SMS flows Schedule campaigns and manage campaign calendars Segment lists according to strategic guidelines Execute A/B tests (subject lines, timing, content) Pull and report on key campaign performance metrics Ensure campaigns are deployed accurately and on schedule Social Media Operations Support Schedule and deploy approved social content across platforms Repurpose content for different channels and formats Ensure platform-specific formatting, sizing, and posting requirements are followed Maintain a strong understanding of how different content formats perform across platforms Product Launch Coordination Upload products and finalize store merchandising Build supporting landing pages Schedule launch email and SMS campaigns Coordinate social rollout schedules Ensure tracking, pixels, and UTM parameters are functioning correctly Execute pre-launch, launch-day, and post-launch checklists Process Ownership & Proactive Execution Identify issues or inefficiencies in workflows and propose practical solutions Document, refine, and improve SOPs for ecommerce and marketing execution Collaborate with leadership to streamline multi-store operations Operate comfortably in a fast-growing environment where priorities shift Take initiative without waiting for detailed instructions Creative & Tooling Requirements Proficiency with Adobe Creative Suite, primarily Illustrator and Photoshop Ability to make light edits to existing marketing assets using templates Update pre-made graphics for promotions, launches, and campaigns Ideal Candidate Profile Has 3+ years of experience in ecommerce operations or digital marketing execution Has supported or managed multiple Shopify stores simultaneously Understands how ecommerce execution impacts revenue and conversion Is highly organized, detail-oriented, and reliable under pressure Communicates clearly and professionally in written and async environments Is proactive, self-directed, and comfortable owning outcomes Bonus (not Required) Advanced Klaviyo automation experience Familiarity with Shopify apps and launch tooling Experience documenting and improving SOPs Exposure to multi-client or multi-brand ecommerce environments What Success Looks Like Clean, error-free product launches across all stores On-time, high-quality email and SMS campaign execution Strong merchandising and launch hygiene that supports conversion Clear, documented processes that reduce execution friction Independent ownership of workflows with minimal oversight #J-18808-Ljbffr