An established financial services business is seeking a detail-oriented and experienced Underwriter and Claims Administrator to provide underwriting and claims assistance to Advisers, with a focus on both Commercial and Personal Lines. This role requires strong administrative skills, in-depth product knowledge, and excellent communication with clients and insurers. Responsibilities: Attend face-to-face client meetings at the office, if required. Liaise with clients and provide feedback on underwriting progress. Handle client queries promptly and professionally. Record all relevant information accurately on internal systems. Build and maintain strong working relationships with clients and internal stakeholders. Bridge communication between the office and insurance companies. Maintain a good working relationship with insurers. Prepare and submit reports as required. Understand policy wording and product-specific conditions. Process and manage personal and commercial line claims. Assist in the underwriting process for both commercial and personal lines. Requirements: Grade 12 / Matric. Fully computer literate (Microsoft Office 365: Word, Excel, and Outlook). NQF Level 4 Certificate in Short-Term Insurance. RE5 Regulatory Examination successfully completed. Minimum of 5 years’ experience in Personal and Commercial Lines claims. Minimum of 5 years’ experience in underwriting Personal and Commercial Lines. Must have own transport or reliable means to get to the office. Competencies Required: Empathy. Integrity. Resilience. Responsibility. Attention to detail. Ability to operate independently. Strong verbal and written communication skills. Solid administrative capabilities. Excellent planning and organisational skills. Problem-solving and analytical thinking. Time management skills. Good negotiation skills. Strong work ethic with the ability to handle high-pressure volumes. Highly client-focused with excellent interpersonal skills. Teamwork and collaboration skills. #J-18808-Ljbffr