As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. You will be responsible for ensuring that the right knowledge is transferred to the right people at the right time and in the right format. Additionally, you will contribute to shaping DotActiv’s "learning organisation" culture and report to the Training Manager as part of the overall HR Department. Purpose Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This equips them to market, sell, deliver, support and think critically about our offerings. Importantly, internal knowledge must be captured in engaging content. External: Ensure that customers possess the necessary knowledge about our products, services and consulting to maximise the value of their DotActiv purchases. Software customers require a different type of learning compared to services customers. Culture Play an integral role in changing the culture to a “learning organisation”. Staff should proactively consume available content, think critically about it, and challenge or stress‑test our core theories and principles, rather than relying solely on formal learning interventions. Platforms & Format Academy.dotactiv.com – an online community with self‑service courses, discussion forums, newsfeed, and member connection features available to staff, customers, partners and prospects. Powerbase.dotactiv.com – an online knowledge base for quick answers to specific questions about our products and services. Insiderbase.dotactiv.com – an internally focused knowledge base exclusively for staff, covering policies, standpoints, processes, and internally focused self‑service courses. Video conferencing – customized live one‑on‑one learning interventions using Google Meet, Skype, Zoom, or similar tools. Specific Duties Align training focus areas with the company strategy. Identify gaps in our training courses. Develop engaging training content (written, video, tests, etc.). Analyse engagement data and plan additional or updated content accordingly. Maintain the DotActiv Academy, Powerbase, and Insiderbase user databases as needed. Assist the Training Manager with personal development plans for all staff. Track, manage and encourage external user learning. Conduct live one‑on‑one training via video conferencing when needed. Support the IT team by communicating updated or new features through informative content. Support the Operations team by identifying training roadblocks and providing solutions. Facilitate new staff onboarding. Assist HR with recruitment. Conduct software testing for updates and new releases. Requirements Passion for sharing knowledge and helping others succeed with online learning models. A relevant degree: Postgraduate commerce, Masters in Education, Masters in Consumer Sciences, or other relevant degrees. Excellent verbal and written communication skills. Benefits We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role. Experience within the role is rewarded in an objective manner as detailed by our job grading. Qualifications and experience will determine the final starting salary. The company aims to pay a 13th cheque (bonus) at the end of each year based on individual and company performance. Minimum requirements include a minimum 1‑year tenure and a positive track record. #J-18808-Ljbffr