Job Description Establish a trusted, strategic advisor relationship with assigned customers and drive continued value, customer satisfaction, encouraging retention and growth Be an advocate for client feature requests and work cross-functionally with our Product team to help move projects forward Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment Work closely with the Sales team as they close new business and hand over new customers and trials for onboarding Onboard new clients, proactively reach out to existing clients to improve user engagement, conduct quarterly/annual business reviews, and have renewal/termination conversations with clients Assist existing clients with their questions and needs and coordinate this process with other involved teams Build Knowledge Base to help customers drive value from Infotelligent products Track and report on key metrics for Customer Adoption and Success Qualifications Possesses strong communication, interpersonal, and organizational skills Is customer-centric and has empathy towards customers and their needs Can think creatively and is not afraid to challenge the status quo Is independent and has a problem solving plus get-it-done attitude Previous experience in customer service positions (2+ years) Additional Information WORKING HOURS: 9 AM - 6 PM in the EST time zone #J-18808-Ljbffr