GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. Senior Manager, Engagement Management Help scale GitLab's Professional Services business across Europe and Asia by managing a team that works closely with Sales and Customer Success to transform customer needs into clear services proposals and faster time to value. This strategic leadership role focuses on professional services sales, forecast accuracy, team development, and stronger alignment across go-to-market teams. What you’ll do Manage a team of Engagement Managers responsible for consultative Professional Services selling across your region. Maintain a timely, accurate weekly forecast for regional Professional Services bookings. Coach team members on pipeline generation, opportunity prioritization, customer discovery, scoping, estimation, statement of work creation, negotiation, and closing. Collaborate with Sales Leadership and Customer Success leaders to align territory priorities, forecast updates, and services strategy. Distribute customer opportunities across the team to support balanced geographic or segment coverage. Develop strategic proposals that align the Engagement Manager team with Sales and Customer Success organizations. Partner with Professional Services Delivery, Ecosystem Partners, and Product teams to define common estimation patterns and proposal standards. Improve the Professional Services sales process, including proactive services positioning, scalable offerings, and more consistent selling practices. What you’ll bring Experience managing, guiding, or delivering work in Professional Services or Customer Success environments. Experience supporting Professional Services sales, including consultative selling and customer-facing solution discussions. Ability to work effectively with Account Executives and other go-to-market partners during the sales process. Knowledge of subscription-based business models across SaaS and on-premises offerings. Capability to coach teams through complex negotiations, prioritization decisions, and structured deal execution. Comfort using GitLab in day-to-day work and staying current with product releases and feature updates. Skill in guiding distributed teams through clear communication, accountability, and asynchronous collaboration. Openness to candidates with transferable experience from related services, customer-facing, or revenue-focused leadership roles. About the Team We are part of GitLab's Professional Services organization, supporting customers by shaping services engagements that help them adopt GitLab effectively and realize value sooner. In this role, you will manage Engagement Managers who work as a sales overlay across regions, partnering with Sales, Customer Success, Delivery, Product, and partners in an asynchronous, all-remote environment. Our work centers on building scalable services selling practices, improving proposal quality and consistency, and aligning regional execution with broader Professional Services strategy. For more on how GitLab works, see Team Handbook Page and Related Initiative. Benefits Benefits to support your health, finances, and well‑being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information, discharge status from the military, protected veteran status, or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process. #J-18808-Ljbffr