My client in the MSP / IT industry is looking for a highly functional Technical Team Lead. Being a managed service provider (MSP) entails being a third‑party company that takes on the ongoing, day‑to‑day responsibilities, monitoring and maintenance o... Requirements Grade 12 qualification. Bachelor’s degree in information technology, Computer Science, and/or related field (or equivalent experience). 5+ years of experience in IT support or a networking infrastructure role, with at least 2 years in a leadership or senior technical position. +/- 6 years’ experience with IT infrastructure, cloud services, cybersecurity, and IT related service delivery models. Ideally have a N+ and/or A+ qualification. Ideally have Cisco qualification. Must have at least 2 – 3 certifications in Microsoft. Must have certifications in i.e., 3CX, Yeastar. Experience in an MSP and/or multi-client environment is highly preferred. Excellent interpersonal and communication skills (verbal and written). Strong leadership and team management abilities. Analytical mindset with problem‑solving capabilities. High emotional intelligence and client empathy. Ability to manage multiple priorities in a dynamic environment. Must have conflict resolution skills. Must have a strong sense of confidentiality. Beproactive, reliable, responsible, and accurate with an attention to detail. Additional Notes Shall be required to travel to client sites / company offices. National travel shall be required, on occasion. Standard business hours with occasional after-hours support for escalations. Standby shall apply, where applicable and according to the schedule. #J-18808-Ljbffr