Location: ZA, GP, Johannesburg, 30 Baker Street Provide expert technical support to executives, ensuring confidentiality and swift resolution of issues. Serve as the primary point of contact for all technology-related matters, delivering solutions to both technical and non-technical users. Specialize in MS Office 365, operating systems, and associated subsystems, while managing issues with a focus on customer satisfaction. Additionally, offer guidance to other End User Support staff, focusing on collaboration to enhance service delivery. Qualifications Licenses/ certification for Apple Certified Mac Technician (ACMT), CompTIA A+ Certification, ITIL Foundations v3, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified IT Professional (MCITP) 5-7 years'practical experience in an advanced support role within large/medium size organisation including experience in AD Account Management and End-User technical support Ensure confidential communication by discreetly updating stakeholders on issue progress, safeguarding sensitive information while reinforcing trust and keeping all relevant parties informed throughout resolution Analytical expertise to dissect problems and interpersonal strength to collaborate effectively, fostering open communication and solution-focused teamwork that drives problem-solving and enhances collective success Leverage Microsoft Office 365 to document incidents, create clear reports, and communicate updates effectively, ensuring documentation that supports transparency, accuracy, and efficient information sharing across stakeholders Additional Information Team Working Upholding Standards Articulating Information IT Knowledge - Advanced Incident & Problem management – Advanced Stakeholder Management (IT) – Advanced Identity & Security Compliance - Seasoned #J-18808-Ljbffr