Dialler Administrator We are looking for a skilled Dialler Administrator to join our team. In this crucial role, you will be responsible for managing and optimising performance of the dialling systems within a BPO environment. This role involves configuring, monitoring, and troubleshooting dialler software, as well as collaborating with various teams to enhance efficiency and productivity. Good strong technical background in dialler operations, a knack for data analysis, and a passion for driving continuous improvement. Key Responsibilities Operate and manage the dialler system to maximize campaign performance. Collaborate with the operations manager to ensure smooth campaign execution. Maintain and optimize calling lists, ensuring efficiency and compliance. Monitor dialler performance and make real-time adjustments to achieve campaign objectives. Generate daily, weekly, and monthly reports using Excel, Power BI, SQL, and Snowflake. Identify trends and insights from call data and make data-driven recommendations. Assist in troubleshooting and resolving any dialler-related issues. Ability to read, understand and create complex reporting through various data tables Work in a high paced, high-pressure environment Engage with senior stakeholders on data and campaign performance Qualifications and Requirements Matric Clear crim and ITC 3 years’ experience working in an BPO environment. Dialler/Data analytics Knowledge of IT/Dialler systems. Advanced to Expert proficiency in Microsoft Excel. Experience with Power BI, SQL, and Snowflake. - Advantageous Strong analytical skills and a knack for working with data. Exceptional communication and teamwork skills. Detail-oriented and capable of working in a fast-paced environment. #J-18808-Ljbffr