YesPlay is one of South Africa’s leading and most trusted online bettingplatforms, fully licensed in the Western Cape. Since entering the fast-paced iGaming industry over 10 years ago, we’ve grown into a bold, ambitious brand driven by innovation, latest technology, and a genuine focus on customer experience. Our Customer Support team sits at the heart of everything we do. As our platform continues to grow and attract more players, we are seeking energetic, customer-focused individuals who want to be part of a company that’s building something exciting - not just answering tickets, but shaping how customers experience the brand. Location: Cape Town CBD (On-site) Working Hours: Rotational shifts in a 24/7 contact centre, including weekends and public holidays We’re proud to offer more than just a job: Competitive salary packages and increased earning capacity with KPIs Paid leave on your birthday Company-arranged transport home for late shifts Real growth opportunities within a fast-growing business A supportive team culture where performance is recognised Ongoing training and development Key Responsibilities Provide professional customer support via live chat, email, phone, and social platforms Resolve customer queries and complaints efficiently Meet KPI and SLA targets Maintain accurate records and follow internal SOPs Escalate issues when necessary Requirements High school diploma Fluent English (written and verbal) Typing speed of 30 WPM or more Strong communication and problem-solving skills Ability to work shifts in a fast-paced environment Advantageous Additional South African language Experience with customer support systems (Zendesk) Join our collaborative team committed to delivering excellent customer service and growing within the iGaming industry. #J-18808-Ljbffr