Duties: Delivering variety of Holistic Spa therapies and procedures to a high quality and standardDisplay deep knowledge and understanding of nutrition, exercise, mind-body connection, wellness, yoga, meditationPlan and deliver a variety of Holistic Spa services, including Yoga and Meditation sessions, basic body massages and any other Holistic services offered professionally and in a safe and comfortable manner as per spa protocolsAssist with personal development and life-coaching for guests advantageousDisplay knowledge on performing guest retreats and workshopsDesign and execute all wellness activities, retreats and events in an organized and professional manner along with Spa ManagerDeliver motivational talks and holistic / wellness activitiesAssist Spa Manager to promote wellness programs through local market and build strong wellness and holistic database as neededEnsure 5* guest interaction and satisfaction, consistently to ensure service promise is fulfilledPerform opening and closing procedures of the spa as laid out in Spa Operating Procedures as neededAlways act as a Guest Liaison and manage all guest enquiries and bookings in assistance with Spa Manager and Assistant Spa ManagerSupport Spa Manager and Assistant Spa Manager to complete all end-of-day revenue reports, recording all guest invoices, treatments, revenue generating sales in an accurate and correct mannerEnsure that all room charges are correctly and promptly chargedAssist Spa Manager with month end report submission, monthly stock take reports, onboarding of new staff members if and where neededCapture daily data and capacity of spa guests and visits and hotel occupancies to maximize business opportunities as neededProvide direction, oversight, and guidance to the spa team membersAssist Spa Manager and Assistant Spa Manager with efficient training of the spa team in all aspects of job tasks, procedures, products, and equipment as required by ManagementIdentify and capitalize on opportunities to up & cross-sell products, services, and packages available to improve guest experiencesIdentify and capitalize on revenue opportunities to support financial targets and KPIsWork with Spa Manager and full team members to ensure spa par stock are in good condition, clean and at sufficient levels.Maintain a neat, clean, and hygienic working environmentSupport management as required (answering the phone, cash ups, scheduling of appointments) and general housekeeping duties along.Adhere to department specific Grooming Standards laid out in company guidelinesConduct Spa Tours to guests and answer questions confidently and knowledgeable as requiredEnsure clear and respectful communication between all spa team members and other departments as requiredAlways be on time for appointments and thoroughly review appointments after completing each service and shiftEnsure the facility is always in peak condition (operations and cleanliness).Always ensure guest / member satisfaction by ensuring that safety and service is always the spa's priority.Serve as a link between the hotel and the spa department and ensure effective communication between both partiesAssist Spa Manager in the implementation of 12-month marketing and promotional activity plan.Identify new business and marketing opportunities.Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques.Assist Spa Manager with and ensure that departmental communication meetings are effective.Facility walkthrough to have visual presence within department for all spa staff.Carry out any other duties and responsibilities assigned by Spa Management Requirements: Display deep knowledge and understanding of nutrition, exercise, mind-body connection, wellness, yoga, meditationDeliver a variety of Holistic Spa services, including Yoga and Meditation sessions, basic body massages and any other Holistic services, inclusive of Ayurvedic treatments advantageous, professionally and in a safe and comfortable manner as per Spa ProtocolsAssist with personal development and life-coaching for guests advantageousDesign and execute all wellness activities, retreats and events in an organized and professional manner along with Spa ManagerDesign wellness retreats including all activities, treatments and take ownership of managing events along with Spa ManagerDeliver motivational talks and holistic/wellness activitiesDeliver variety of Spa services and procedures to a high quality and standard Additional Holistic Knowledge (Advantageous but not essential): Understanding of Traditional Chinese Medicine (TCM) principles is an advantageUnderstanding of Traditional Chinese Medicine (TCM) principles is an advantagePilates-based movement or mindful body conditioning experience is an advantageExperience in guided movement practices such as gentle aerobics or wellness flow sessions is an advantageAbility to facilitate intuitive or reflective wellness practices (e.g. tarot or symbolic guidance) is an advantageTraining or experience in energy healing modalities such as Reiki or crystal healing is an advantageSound healing facilitation (singing bowls, vibrational therapy, frequency work) is an advantageKnowledge of somatic awareness, embodiment practices, or trauma informed movement is an advantageExperience in nature based wellness practices such as forest bathing or mindfulness-in-nature sessions is an advantage