Counter Sales (Internal Applications Only) About the job Assist customers with product inquiries and purchases. Process sales transactions accurately and efficiently. Maintain a clean and organized sales counter and showroom. Monitor inventory levels and restock merchandise as needed. Requirements Grade 12 or equivalent NQF 4 qualifications. 1 year sales experience in a hardware retail, wholesale or similar environment. 1 year carpentry experience would be advantageous. Ability to perform basic calculations accurately. Well developed problem solving and analytical skills. Must be willing to work shifts, weekends, and public holidays. Must be able to work under pressure. Key Performance Area Accurate processing of order requests received from customers. Accurate processing of sales made by customers. Accurate receipt of payments received and related banking processes. Advise customers correctly on product. Assist customers with any product queries. Assist with customer complaints in a timely manner. Must be available in area of responsibility. Assist in other departments as and when required. Product knowledge on all products and services offered. Assist with packing stock away as per allocated bins. Ensure stock is merchandised immediately after being received. Ensure sales counters are kept free of stock and in a presentable manner. Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and employee safety) within area of responsibility. Stock in area of responsibility is to be merchandised in a safe manner ensuring the safety of customers and employees. Be aware of suspicious behaviours or people and report any suspicions to management. No product to be loaded for a customer without proof of purchase or required documentation. Values Integrity Comply with generally accepted standards in activities related to the position. Create realistic expectations. Be sincere. Handle sensitive information carefully. Show awareness of values and indicate when boundaries are crossed. Accuracy Effectively handle detailed information and be consistently attentive to details. Work in an orderly fashion. Ensure that matters are handled in an orderly and accurate manner from start to finish. Prevent mistakes. Invest energy in checking one's work for mistakes. Client focus Identify and actively respond to clients' wishes and needs. Deal with clients in a friendly manner. Show involvement in the client's problem. Make clients feel welcome. Approach the client's question with a can-do mentality. Personal development Be aware of one's own strengths and weaknesses and consciously work on personal development. Be focused on self-broadening and/or gaining more in-depth knowledge. Follow relevant training programmes and/or look for opportunities to gain experience. Seek and use opportunities for personal development. Ask for feedback in order to learn. #J-18808-Ljbffr