Job Purpose The purpose of this position is to provide effective IT support and maintain the organisation’s computer systems, networks, hardware, software, and related technology infrastructure within both a fast-paced abattoir and meat processing environment and the cattle feedlot. The successful candidate will ensure the smooth operation of all IT systems, provide technical assistance to staff, and support the implementation and maintenance of IT solutions in line with operational and business requirements. The role requires a hands‑on individual who is able to work efficiently in a high‑pressure, fast‑paced production environment where downtime must be minimised to ensure continuous operations. Technical Support & Helpdesk Provide first‑line and second‑line IT support to users across administration and operations. Route support queries to relevant 3rd‑party service providers and manage support tickets logged with 3rd‑party providers. Troubleshoot and resolve hardware, software, printer, email, and network issues, including specialised network‑integrated production equipment. Install, configure, and maintain desktop computers, laptops, mobile devices, barcode scanners, and peripherals. Assist users with Microsoft Office, Windows operating systems, and operational business applications. Respond to IT support requests within agreed turnaround times to minimise operational impact. Network & Systems Administration Monitor and maintain local area networks (LAN), wireless networks, and internet connectivity across the facility. Install and crimp network cable (RJ45, shielded RJ45, keystones, etc.). Develop system solutions where a combination of programming and domain knowledge is required. IT Infrastructure & Operational Support Perform routine system maintenance and install and configure hardware and software used within office and production. Support operational technologies including barcode scanners, biometric access systems, printers, and related equipment. Monitor system performance and report recurring issues affecting operations. Security & Compliance Ensure compliance with company IT policies. Assist in maintaining data security and identify and report IT risks or security issues. Support disaster recovery and business continuity planning. Documentation & Administration Maintain accurate IT asset registers. Document technical procedures and troubleshooting steps. Assist with procurement and setup of IT equipment. Experience Requirements Minimum of 5–8 years’ experience in IT support or IT administration. Experience supporting Windows operating systems and Microsoft Office. Knowledge of networking principles, routers, switches, and wireless technologies. Experience with hardware troubleshooting and software support. Exposure to cybersecurity practices and data protection. Previous experience within a manufacturing, production, warehouse, FMCG, or abattoir environment. Ability to work effectively in a fast‑paced operational environment. Technical Skills Proficient in Microsoft Windows and Microsoft 365. Basic networking and server administration. Understanding of cybersecurity best practices. Ability to diagnose and resolve technical issues. Familiarity with remote support tools and ticketing systems. Knowledge of printers, CCTV systems, VoIP systems, biometric systems, and access control systems is desirable. Personal Attributes & Key Abilities Strong problem‑solving and analytical skills. Ability to manage and lead other IT staff. Ability to work efficiently in a fast‑paced and high‑pressure environment. Good communication and interpersonal skills. Ability to work independently and within a team. Excellent time‑management and organisational skills. Attention to detail and the ability to prioritise urgent operational tasks. Professional conduct and strong customer‑service orientation. High level of integrity. #J-18808-Ljbffr