Key Responsibilities Client Services Serve as a primary point of contact for clients and assist with client service delivery. Liaise with product providers and assist Financial Planning Partners with client queries. Implement administrative processes and ensure compliance with internal procedures. Support complaint resolution processes where required. Maintain strong client relationships through professional and responsive service. Operations & Administration Collect and prepare client information, fact finds, and documentation for client engagements. Manage client onboarding processes including FICA and AML compliance checks. Process new business applications and client transfers. Monitor underwriting and follow up on outstanding requirements. Ensure accuracy and completeness of documentation before submission. Track and manage commissions and fee payments from product providers. Systems & Data Management Maintain accurate client records in the CRM system. Capture client demographic and financial data. Upload and manage all documentation within the client management system. Prepare client portfolio reports and consolidated reports for reviews. Maintain diary systems and manage client review schedules. Portfolio & Operational Support Provide administrative support to Portfolio Managers and Client Relationship Managers. Ensure mandates and applications are correctly prepared and submitted. Monitor tasks and workflows through the CRM system. Marketing & Client Engagement Assist with the organization and coordination of client events. Support communication with clients in line with the client management plan. Assist with RSVP management and event coordination. Office Support Assist with general office administration. Manage meeting room bookings, stationery orders, and office supplies. Support general practice operations where required. Requirements 23 years' experience in the financial services industry advantageous. Experience supporting financial planners or wealth advisors preferred. Qualifications Relevant tertiary qualification or financial services courses advantageous. Knowledge Understanding of financial planning practices Knowledge of FAIS and FICA legislation Skills & Competencies Strong administrative and organizational skills High attention to detail and accuracy Excellent verbal and written communication skills Ability to manage multiple tasks and deadlines Strong client service orientation Proactive and solutions-driven approach Ability to work both independently and collaboratively Professional and confidential handling of client information Technical Skills Microsoft Office (Excel, Word, Outlook) CRM systems (experience with financial planning software advantageous) ***ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED***