KEY RESPONSIBILITIES Assess and validate dealer Warranty and Maintenance Plan, claims in line with brand standards. Ensure Dealer Network compliance with approved warranty policies, technical procedures, and labour time guidelines. Monitor and control claim / repair quality and cost through ongoing validation and system‑based corrections. Engage proactively with dealers to resolve warranty and Maintenance Plan matters efficiently. Provide clear guidance and coaching to improve dealer claim / repair quality accuracy and policy adherence. Support internal stakeholders through reporting, risk identification and audit activities REQUIREMENTS Minimum Qualifications: Motor Mechanic/Auto Electrician Trade Certificate Master / Diagnostic Technician qualification National Diploma or Degree in Mechanical, Electrical Engineering will be an advantage. Work Experience: Minimum 5-10 years automotive Brand technical work experience and knowledge of Aftersales Service systems and processes. Extensive experience in mechanical and electrical fault diagnosis, with a proven ability to solve technical solutions effectively Proven experience engaging with Dealers and Customers in a retail environment Technical & Behavioral Competencies: Self‑motivated, disciplined, and capable of working independently Strong technical, analytical, decision‑making, and problem‑solving ability Excellent communication skills, professional and diplomatic approach Ability to negotiate, manage conflict, and perform under pressure Team player with good MS Office skills (Word, Excel, PowerPoint) #J-18808-Ljbffr