Customer Success Manager The Customer Success Manager is responsible for ensuring implementation of any new client and/or scope within the business in adherence to the Client Service Level agreements, whilst ensuring effective management & involvement of the support functions & client teams to make the implementation a success on go‑live. Overall accountability for project performance of the implementation period/project and its alignment with organizational objectives. The Customer Success Manager role is managed by the Group Implementations Director ensuring direction is provided in terms of Customer Vision. Plays a crucial role in seeing that the new clients are onboarded with utmost diligence. Create a stellar impression. Pre‑planned onboarding strategy to retain & grow customers. Help clients with the proper insight & training of the products and services. Create training strategy to educate the customers and how our solutions can benefit them. Internal upskilling & training in conjunction with training department of the Customer Obsessed Team. #J-18808-Ljbffr
Customer Success Manager (Posm, Print & Marketing)
PRINT OUTSOURCE INTERNATIONAL
Remote, Remote
Published 10 days ago
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