Key Responsibilities Provide first‑ and second‑line technical support to internal users Diagnose and resolve hardware, software, and network‑related issues Install, configure, and maintain computers, peripherals, and standard applications Assist with user onboarding, offboarding, and access management Support the maintenance of IT systems, infrastructure, and equipment Escalate complex issues to the IT Manager or external providers where appropriate Maintain accurate documentation of incidents, requests, and IT assets Follow IT policies, security standards, and best practices Identify recurring issues and contribute to improved processes and solutions Qualifications 3–5 years of relevant IT support experience, preferably within a high‑tech or technology‑driven environment Proven experience providing desktop, user, or technical support Solid understanding of common operating systems, hardware, and basic networking concepts #J-18808-Ljbffr