Responsibilities Workforce & Internal Messaging Assist with shaping and delivering strategies that keep teams informed and operationally cohesive Write and circulate internal updates such as bulletins, leadership notes, intranet articles, and all‑staff emails Help craft executive messages, organisational announcements, and transformation‑focused communications Safeguard message consistency between sites and operational units Contribute to staff engagement activities and awareness campaigns Manage communication flows during service interruptions or operational shifts Public & Customer‑Facing Communications Work alongside marketing to produce and steer external narratives aimed at clients and the wider public Compose media releases, corporate statements, and public announcements Own communications concerning timetable changes, disruptions, and emergency scenarios Maintain a steady brand tone in every customer touchpoint Collaborate with marketing on campaign content and promotional output Track audience perception and intervene when communication threats emerge Content Production Draft, refine, and quality‑check content across multiple formats according to marketing briefs Build FAQs, travel or service alerts, and general customer notices Maintain a non‑social media content schedule that mirrors business imperatives Ensure all output respects brand rules and regulatory standards Partner & Stakeholder Liaison Gather intelligence from teams such as operations, HR, customer service, and IT Provide communication support to cross‑functional projects when called upon Aid in maintaining constructive ties with journalists and external communication suppliers Issues & Disruption Communication Coordinate the planning and activation of crisis communication protocols Issue clear, time‑sensitive information when incidents occur (e.g., delays, walkouts, IT failures) Shape responses to limit reputational harm and preserve client confidence Performance Tracking & Analysis Measure the outcomes of communication activities Monitor staff engagement and public opinion Deliver periodic reports that translate data into actionable suggestions Skills & Experience A bachelor’s degree in Communications, Public Relations, Marketing, Journalism, or a parallel discipline At least four years in a communications position Working knowledge of email broadcast systems, specifically Everlytic Proven exposure to both internal and external communication work First‑rate writing and speaking capabilities Powerful editing, copy‑checking, and proofing instincts Ability to distil intricate operational matters into simple language Crisis management and solution‑oriented thinking Sound relationship‑building and partnership abilities Well‑developed planning, organising, and project‑delivery talents Precision‑focused with the capacity to deliver under time pressure #J-18808-Ljbffr