QCTO/CATHSSETA Facilitator & Assessor – Restaurant waitrons 1. Role Purpose To facilitate and assess learners enrolled in the National Occupational Certificate: Food & Beverage Service Attendant (ID: ) learnership, ensuring practical workplace readiness, service excellence, and compliance with CATHSSETA/QCTO requirements. 2. Key Responsibilities Facilitate training sessions for waitron learners Assess learner competence in both theory and workplace performance Guide learners through structured learning and workplace application Conduct formative and summative assessments aligned to unit standards Maintain accurate learner records, POE documentation, and attendance tracking Coach learners on service standards, customer interaction, and operational readiness Monitor learner progress and provide continuous feedback Ensure compliance with CATHSSETA/QCTO requirements and audit readiness Submit assessment reports and updates to Project Lead Coordinate with hospitality sites for workplace-based learning integration Manage own travel and facilitation schedule across Gauteng sites 3. Qualifications & experience MANDATORY: Registered CATHSSETA assessor/moderator or relevant facilitator qualification (ETDP SETA or equivalent). Relevant qualification in Hospitality / Restaurant Management and/or minimum 3 years’ practical experience in Restaurant/ Hospitality industry (e.g. Senior Waiter, Restaurant Supervisor, or Hospitality Management qualification). PREFFERABLE: Strong understanding of service operations and occupational training. 4. Competencies & Attributes Strong facilitation and customer-service mindset High energy and engaging training delivery style Strong compliance and documentation discipline Ability to coach and develop frontline service staff Practical, hands-on industry experience Strong organisational and time management skills Ability to work independently across multiple sites 5. Working Conditions Contract basis (12-month learnership cycle) Travel within Gauteng to multiple hospitality training sites Approx. 2–3 training engagements per week Reports to Project Lead: Employment Learnership Division Responsible for full learner lifecycle management