As an Operations Support Consultant, you will play a key role in ensuring the smooth operation of the team by providing technical and administrative support across critical processes. The role requires a keen eye for detail, strong problem‑solving abilities, and the capacity to manage multiple priorities in a fast‑paced environment. DUTIES AND RESPONSIBILITIES Assist in validating the integrity of all bulk‑run data files before initiation Ensure all operational exceptions stemming from bulk runs (failed collections, income depletion etc.) are attended to promptly Attend to product specific monitoring and controls (Guaranteed Annuity, Glidepath management etc.) Attend to any corrective action that needs to be taken in response to regulatory compliance monitoring (Reg28 monitoring, forced rebalancing, fund restriction corrections etc.) Assist with the setup and ongoing maintenance of model portfolios Validate and initiate monthly phase‑in runs Handle bulk‑email communication to clients and advisers in response to operational initiatives Provide technical administrative assistance to Finance, QA and SRS when required (incident calculations, data requests, clean‑ups etc.) Ensure the proper execution of all data clean‑up initiatives (SARS missing data, contact detail validity etc.) Assist with all business testing requirements (new project/system implementation, tax certificate testing etc.) Prepare, collate and submit bespoke reporting as required by external stakeholders Manage and collaborate with relevant stakeholders in the balloting process Assist with the documentation of any business requirements, systems requirements, processes, procedures and controls Assist with any technical operational problems or escalations ROLE QUALIFICATIONS AND EXPERIENCE B.Com / B.Sc or equivalent undergraduate degree / diploma is preferable At least 2‑3 years’ experience in an administrative or operational environment A strong performance track record and distinct technical capability Fully multi‑skilled on Sygnia’s administrative products, administrative processes and procedures CORE COMPETENCIES REQUIRED Meticulous attention to detail Comfortable working with medium to large data sets Advanced MS Office skill, in particular, MS Excel Strong problem‑solving capability Ability to work both within a team and individually Extensive product and system knowledge Ability to effectively prioritise and execute tasks in a high‑pressure environment Strong client service orientation Excellent verbal and written communication skills #J-18808-Ljbffr