Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co‑founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! MAMA? Company Description These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic vibe: it is a true urban refuge, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we’re all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it’s not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Job Description THE MISSION — You are the heartbeat of Mama’s residences — the one who makes every stay seamless, stylish, and unforgettable ✨ As our Residences Manager , you don’t just manage apartments — you create homes, communities, and experiences that leave residents and owners raving . You are the bridge between ownership and operations, the strategic leader who ensures the residences run like a well‑oiled machine ⚡ . You lead and inspire your team, and keep everything ticking behind the scenes — while keeping Mama’s signature energy alive everywhere . Responsibilities Homeowner Journey Maestro ️ — Lead and orchestrate the complete homeowner journey — from Handover, Welcome & Orientation, The Art of Living Well, Community, Seamless Living, to Rental Program management (if applicable). Make every moment memorable. Legendary Service Champion — Set and maintain Mama‑level service standards through operational procedures that create “the grandest of feelings”. Every interaction, every detail — perfect. ✨ Trusted Advisor & Relationship Builder