Are you detail-oriented, analytical, and passionate about operational excellence? We are looking for a proactive and driven Warranty Manager to oversee and optimise our national warranty operations.This role offers exciting career growth into Operations & Supply Chain Management and is ideal for someone who thrives in fast-paced inventory and distribution environments.Role Overview:The successful candidate will manage the end-to-end warranty and return merchandise (RMA) process, ensuring efficient stock reconciliation, supplier claims management, inventory accuracy, and minimisation of stock write-offs. Key Responsibilities:? Manage defective, repaired, and replacement stock workflows nationally? Oversee the end-to-end RMA process for damaged, defective, or incorrect products? Coordinate with logistics, warehouse, procurement, finance, suppliers, and sales teams? Manage supplier claims, repairs, replacements, and credit note recovery? Ensure accurate inventory processing and FINCON system updates? Monitor SLA compliance and reduce unresolved warranty cases? Analyse trends and produce reports to identify process and product improvements? Provide senior management reporting twice monthlyMinimum Requirements: ? 1+ years’ experience in inventory control and distribution environments? Financial diploma/degree or related qualification? Strong ERP systems exposure? Advanced Microsoft Office skills, particularly Excel? Strong supplier management and communication skills? Excellent analytical, problem-solving, and decision-making abilities? Self-starter with strong process discipline and multitasking capabilitySuccess Measures (KPIs):Warranty turnaround timesSupplier SLA adherenceReporting and system accuracyReduction in stock write-offs and shrinkageCustomer satisfaction on faulty stock turnaround times