German-Speaking Customer Service Representative uMhlanga, South Africa (On-site)24/7 Rotational ShiftsSalary + benefits Join a Dynamic International Team An exciting opportunity awaits a fluent German speaker to become part of a thriving online retail support team based in Umhlanga. If you're passionate about delivering excellent customer experiences and enjoy working in a fast-paced environment, this role is for you. Your Role As a Customer Service Representative, you'll be the voice of the brand—providing professional, friendly, and efficient support to customers across multiple channels. Your goal: resolve queries quickly while ensuring a seamless and positive customer journey. What You'll Do Handle customer inquiries via phone, email, and live chat (in German) Assist with product details, order tracking, and issue resolution Accurately log all interactions in internal systems Deliver timely, high-quality service with a customer-first mindset Work closely with internal teams to ensure customer satisfaction Thrive in a fast-moving, service-driven environment What You Bring Fluency in German (C1–C2, written and spoken) Good command of English for internal communication Matric / Grade 12 qualification Previous customer service or call centre experience (preferred) Retail experience is a plus Strong communication, problem-solving, and computer skills Flexibility to work rotational shifts, including weekends What's on Offer Competitive salary Attractive benefits package 1x local flight to Durban prior to your start date 20 nights of accommodation provided at a Concentrix-selected location Opportunity to work on-site in a vibrant, international environment What You'll Need to Apply Updated CV Proof of German proficiency (for non-native speakers) Matric / Grade 12 certificate Availability for rotational shifts #J-18808-Ljbffr