Decofurn is a furniture retailer with 11 stores nationwide. Our unique warehouse/factory shop concept has been developed with 32 years of experience in the furniture industry. Our Group is a leading importer, manufacturer, and retailer of furniture and related products. We are a diverse, agile team of professionals, and as a family-owned business, our values and principles are shared by all our staff. We are looking for a Dispatch Clerk to join our store in Somerset West As a Decofurn dispatch clerk , your primary responsibility shall be to oversee the accurate and efficient dispatch of purchased stock from our store to its given destination on a 6-day work week, providing essential support to the dispatch manager Duties & Responsibilities Dispatch Operation Process daily delivery invoices and ensure timely dispatch by 1pm. Update and maintain tracking systems like Google Sheets and Onfleet for real-time dispatch visibility. Manage stock, ensuring accurate picking and loading, and report any damaged items. Assist in route assignments for drivers and monitor adherence to deadlines. Customer Service Provide a friendly and professional experience for customers, ensuring their needs are met. Use emotional intelligence to handle customer queries, concerns, and complaints effectively. Ensure customer issues are addressed promptly, maintaining high satisfaction levels. Delivery Co-ordination & Driver Support Contact customers within 12-24 hours of receiving delivery instructions to confirm details. Confirm deliveries a day in advance and resolve cancellations or changes. Ensure drivers comply with SOPs, maintain professional hygiene, and resolve any delivery issues. Track driver timekeeping and minimise absenteeism to ensure smooth delivery operations. Online Orders & Store Collections Ensure online orders are processed correctly, and clients are notified via SMS. Confirm dispatch labels and oversee the accuracy of orders before collection. Assist with customer collections, verifying items and ensuring orders are correctly handled. Administrative Support Prepare and submit weekly reports to the Collections Manager. Handle telephone inquiries and assist with door duties when required. Maintain accurate records and ensure invoices are checked, signed, and dated. Desired Experience & Qualification Grade 12 or equivalent 1 + years Dispatch/Warehouse supervisory experience Sage Pastel experience – Advantageous Computer Literate – Word, Excel, Outlook & Google Sheets Clear and well-spoken communication skills What’s In It For You? At Decofurn, we’ve spent over 30 years building a brand known for value, efficiency, and innovation in the furniture industry. Join our dynamic team and play a crucial role in ensuring that our customers receive their furniture safely and on time — every time. We offer: Market-related monthly salary Retirement and Risk Benefits Independent, trust–based work culture Fun cultural and social team days 6-day working week in a dynamic, fast‑paced environment Continuous training and development opportunities Interested? The team member we are looking for needs to multitask effectively in a fast‑paced, dynamic environment and perform in a manner that maximises profits. Attention to detail, dedicated, competent, with a positive and can‑do attitude. If this resonates with you and you believe you have the necessary skills, please submit your CV along with your salary expectations. Please note: should you not hear back from us within 2 weeks of sending your application, kindly consider your application as unsuccessful. #J-18808-Ljbffr